FAQS
Sizing/ exchanges
Customs/ taxes
Shipping
General/ contact us
Sizing/ exchanges
Customs/ taxes
Shipping
General/ contact us
- What size should I order?

Please refer to our sizing chat which you can find on the product pages.


Should you still be unsure, feel free to email us at enquiries@delta-dimension.com and we will tend to your query as soon as possible.

+ What if the item I received is damaged?

Delta always strives to ensure that our items sold are in perfect condition. If the item is not up to your satisfaction, please contact us at enquiries@delta-dimension.com and we will assist accordingly. We will tend to your email as soon as possible and exchanges will be granted on a case-by-case basis.

+ I ordered the wrong size, can I request for an exchange?

At Delta we accept exchanges for an item of an equal or lower value. If a lower value item is chosen, the buyer will not be reimbursed for the difference. The buyer will bear the shipping cost of the exchanged item. Exchange requests can be made via email to enquiries@delta-dimension.com and we will tend to your request as soon as possible. Items must be returned in unused condition in the original packaging with tags and hygienic sticker intact. Delta currently does not offer refunds. All requests for exchanges must be raised within 5 days of receiving the goods. 

- Will I have to pay goods and services tax on top of my order?

Singapore Orders
No additional charges

International Orders
Delta is not liable for any taxes applied by customs in the country of delivery. Please enquire with your local Customs Office should you require clarity on taxes that might be imposed on you.

- What are your shipping charges?

Shipping


Please contact us at enquiries@delta-dimension.com should you need more information about the shipping charges.


 

- How can I contact you?

Please reach us at enquiries@delta-dimension.com if you have any enquiries and we will get back to you as soon as we can.

+ How do I place an order with you?

Placing an order with us is easy. Simply add the desired item and quantity to your cart and once you have finalised your selection, click on the checkout button. If you are a new customer, you may check out as a guest or you can set up a buyer’s account with us. If you set up an account, you will only have to enter your shipping and billing information at the account set up stage and we will save it into our database so that all future orders will reference the same personal information. At checkout, you will have to review your basket, and can apply any promo codes at this point if applicable.

Once balance is finalised, you will be directed to the payment gateway of choice. Upon receipt your payment, an order confirmation will be sent to you. Orders will be processed between 1-3 working days and a shipping confirmation will be sent you once your package has been shipped.

+ What payment methods can we use?

Our preferred method is via Paypal, but should you not have a Paypal account we also accept Visa, Master, and American Express via the Paypal secured gateway.